Privacy policy

Effective Date: July 03, 2026
This Privacy Policy applies to all visitors, users, and customers accessing our official jewelry website (hereinafter referred to as “the Site”) operated by Jingzhihe. We respect your privacy and commit to protecting all personal information you share with us. This document explains how we collect, use, store, disclose, and protect your personal data.
1. Information We Collect
1.1 Personal Identifiable Information (PII): Name, email address, phone number, shipping/billing address, payment account information, ID verification documents (only for customized high-value jewelry orders), and order records.
1.2 Non-Personal Technical Information: Device model, browser type, IP address, website access time, page browsing records, cookie tracking data, and traffic statistics.
1.3 Voluntary Submitted Information: Product consultation messages, customized jewelry design requests, review comments, and participation data of brand marketing activities.
2. How We Use Your Information
2.1 Process and fulfill jewelry orders, including production, customization, delivery, after-sales return/exchange, and customer service communication.
2.2 Verify identity for secure payment processing and prevent fraudulent transactions.
2.3 Send order updates, logistics tracking notifications, after-sales service reminders via email/SMS.
2.4 Deliver brand newsletters, new jewelry launch alerts, exclusive discount promotions (you may unsubscribe at any time).
2.5 Optimize website functions, product display, and user shopping experience through anonymous browsing data analysis.
2.6 Comply with legal obligations such as tax reporting and consumer dispute resolution.
3. Information Sharing & Disclosure
We will NOT sell, rent, or trade your personal information to third parties for commercial purposes without your explicit written consent. Limited authorized sharing only happens under the following scenarios:
3.1 Authorized Service Providers: Logistics carriers, payment gateway providers, jewelry manufacturing factories, and customer service outsourcing teams, who only access necessary data to complete order services and are bound by strict data confidentiality agreements.
3.2 Legal Requirements: Disclose data when requested by court orders, government regulatory authorities, or law enforcement agencies as required by applicable laws.
3.3 Business Transfer: In case of brand merger, acquisition, or asset transfer, user data will be transferred as part of business assets, and we will notify you in advance of major changes to data management rules.
4. Data Storage & Security Protection
4.1 All personal data is stored on encrypted cloud servers with industry-standard SSL transmission encryption technology to prevent unauthorized access, leakage, tampering, or loss.
4.2 We implement multi-layer security measures: account login verification, payment encryption, regular server security audits, and employee data access permission control.
4.3 Personal order data will be retained for 7 years for tax and after-sales traceability purposes; marketing contact information will be reserved until you submit an unsubscribe or data deletion request.
5. Your Data Rights
5.1 Access Right: You may submit a request to view all personal data we have stored about you.
5.2 Correction Right: Request to modify incorrect or incomplete personal information (e.g., shipping address, contact number).
5.3 Deletion Right: Submit a formal request to erase your personal data, except data we are legally required to retain.
5.4 Opt-out Right: Unsubscribe from marketing emails/SMS at any time via the unsubscribe link in promotional messages.
5.5 Data Portability Right: Request a copy of your order and personal information in machine-readable format.
To exercise the above rights, contact our customer service team via the official website contact form or service email: support@[yourbrand].com. We will respond within 15 working days.
6. Cookies Policy
Our Site uses cookies and similar tracking tools to record browsing preferences, maintain login status, and analyze website traffic. You may disable cookie functions in your browser settings, but this may affect normal website shopping functions such as cart saving and quick checkout.
7. Minors’ Privacy
Our jewelry products are designed for adult consumers aged 18 and above. We do not intentionally collect personal information from minors under 18. If you are a parent/guardian and find your minor child has submitted personal data to us without consent, please contact us immediately to delete relevant information.
8. Policy Updates
We reserve the right to revise this Privacy Policy periodically. All updates will be posted on the website with a new effective date. Continued use of the Site after policy updates means you accept the revised terms.
9. Contact Us
For all privacy-related inquiries, data right requests, or complaints, reach our support team at support@[yourbrand].com.