Shipping policy

Effective Date: July 03, 2026
This policy clarifies shipping fees, delivery timelines, delivery scope, parcel tracking, lost/damaged parcel handling rules for all website orders.
1. Delivery Service Scope
1.1 Domestic Delivery: Cover all provinces, cities, and counties within mainland China; remote mountainous areas and islands may have extended transit time.
1.2 International Cross-border Delivery: We support global shipping to most countries and regions. Customers shall bear all destination customs duties, import tax, clearance fees, and local administrative charges generated upon arrival. We do not cover customs clearance tax and tariff costs.
1.3 Excluded Regions: War-torn areas, regions with strict international shipping bans, isolated islands without logistics coverage will not support delivery; we will notify customers to cancel or change orders in advance.
2. Order Processing & Production Lead Time
2.1 In-Stock Finished Jewelry: Orders confirmed with successful payment will be dispatched within 1–3 working days.
2.2 Customized Jewelry (Engraving, Resizing, Exclusive Design): Production cycle ranges 7–15 working days based on customization complexity, excluding logistics transit time.
2.3 Holiday Delay Notice: Official national holidays, brand large-scale promotion events will extend processing lead time by 2–5 working days, which will be marked on website product pages during activity periods.
3. Shipping Cost Standard
3.1 Domestic Mainland Shipping Threshold: Free standard shipping for orders with total amount over [XXX USD / RMB]; orders below the threshold charge a fixed flat shipping fee of [XX USD / RMB]. Expedited express delivery supports additional paid upgrade.
3.2 International Shipping Fee: Calculated in real time at checkout page based on destination country, package weight, and volume; displayed clearly before payment confirmation. International shipping fees are non-refundable after parcel dispatch, even if customer initiates return later.
3.3 Combined Orders: Multiple items purchased in one single order share one shipping fee; separate orders placed at different times cannot be merged to meet free shipping thresholds retroactively.
4. Delivery Time Estimation
4.1 Domestic Standard Express: 3–7 working days after warehouse dispatch, depending on regional logistics transit efficiency. Paid expedited delivery arrives within 1–3 working days.
4.2 International Standard Air Shipping: 10–25 working days after dispatch, excluding local customs clearance waiting period. Express international courier shortens delivery time to 5–12 working days with extra fees.
4.3 Force Majeure Delay: Natural disasters, traffic control, epidemic prevention lockdown, customs inspection delays, logistics company network outages will cause uncontrollable delivery delays; we will actively track logistics updates but take no liability for indirect losses caused by delivery latency.
5. Parcel Tracking & Sign-off Rules
5.1 Tracking Number Upload: After parcel dispatch, we send tracking number and logistics query link to your registered email/SMS within 24 hours. You may also check real-time logistics status in your website order center.
5.2 Delivery Sign-off Requirement: All jewelry parcels require personal sign-off upon receipt. If you authorize front desk, property management, neighbors to sign, the parcel is deemed successfully delivered, and post-damage claims will not be accepted without original packaging intact evidence.
5.3 Failed Delivery & Redelivery: Failed delivery due to customer unreachable phone, incorrect shipping address, rejected parcel receiving: the logistics carrier will return goods to our warehouse, and customers bear round-trip logistics fees for re-delivery.
6. Lost or Damaged Parcel Solution
6.1 Damaged Goods on Receipt: Inspect parcel outer packaging before signing. If obvious extrusion, breakage, water damage exists, refuse sign-off and contact customer service immediately with photos of damaged package. We arrange re-delivery free of charge after verification. If you sign without inspection and find internal jewelry damage afterwards, compensation application will not be approved.
6.2 Lost Logistics Parcel: Contact our support team with order number after tracking stops updating for over 10 days. We coordinate with logistics providers for loss compensation. Two options available: full order refund, or re-manufacture and re-deliver identical jewelry at no extra cost.
6.3 Partial Item Loss in Parcel: Provide unboxing full video and parcel package photos for verification; we resend missing items free of charge once confirmed.
7. Customs Notice for International Orders
All cross-border shipments need to complete import customs clearance procedures in destination countries. Customers are fully responsible for filling accurate customs declaration information, paying import duties, VAT, clearance fines (if any). We cannot intervene in local customs inspection standards, detained or confiscated parcels due to local import restrictions will not trigger full compensation from our brand.