Información de contacto

Contact Us
Have any questions about our jewelry pieces, orders, shipping, returns, custom engraving or promotions? Our customer support team is ready to assist you.
1. Customer Service Email
Official Support Mail: support@yourbrandjewelry.com
Response Time: We will reply to all email inquiries within 24 working hours.
Suitable for: Order disputes, privacy data requests, custom jewelry design consultation, bulk wholesale cooperation, after-sales refund & exchange applications.
2. Online Live Chat Service
Live Chat Entry: Pop-up chat widget at the bottom right corner of every website page
Live Support Working Hours:
Monday to Friday: 09:00 – 18:00 (UTC+8 China Standard Time)
Saturday: 10:00 – 15:00 (UTC+8 China Standard Time)
Sunday & Official Public Holidays: Live chat offline, please leave a message or send an email
Response Tip: Messages sent during off-hours will be prioritized and replied when service resumes next working day.
Suitable for: Quick order tracking, discount code inquiries, size & material consultation, pre-order questions.
3. Social Media DM Support
Instagram / TikTok / Facebook Official Account: @YourBrandJewelry
Working Hours: Same as online live chat service hours above
We reply to direct messages on social platforms within 1 working day.
4. Warehouse & Brand Office Address
Office Address: [Fill in your company physical address here]
Note: Our offline office does not support walk-in retail shopping; all purchases are completed exclusively via our official website.
5. Frequently Asked Quick Support Tips
For urgent logistics loss & damaged parcel issues, please attach your order number and product photos in your message to speed up processing.
Custom jewelry design drafts and customization demands are recommended to be sent via email with clear reference pictures.
If you need to exercise your personal data privacy rights, please submit a formal application through our support email.
Wholesale & brand cooperation intentions can send detailed demand plans to our mailbox for exclusive business negotiation.