Política de reembolso

Effective Date: July 03, 2026
This policy governs all return, exchange, and refund requests for jewelry products purchased via our official website. All customers shall read and accept this policy before placing orders.
1. Eligibility Period
1.1 Standard finished jewelry (earrings, necklaces, bangles, rings): You may apply for return or exchange within 14 calendar days from the date you receive the parcel.
1.2 Custom-made / Engraved jewelry: Customized items with personalized carving, size modification, exclusive design are NON-REFUNDABLE and NON-EXCHANGEABLE, unless manufacturing defects exist.
1.3 Sale / Clearance discounted items: Final sale products marked “Final Sale” cannot be returned or exchanged without quality issues.
2. Qualified Return & Exchange Conditions
Products can be processed for return/exchange only if all below standards are satisfied:
2.1 The jewelry remains unused, unmodified, unpolished, without scratches, deformation, oxidation, wear marks, or personal damage.
2.2 Complete original packaging is returned, including gift boxes, dust bags, authenticity certificates, product tags, polishing cloth, and brand accessories sent with the order. Lost or damaged original packaging will deduct corresponding depreciation fees from refunds.
2.3 All attached brand labels, metal tags, and authenticity seals are intact and not removed.
2.4 No signs of self-repair, resizing, engraving, or damage caused by improper wear (chemical corrosion from perfume, shower, sweat, collision scratch).
3. Non-Returnable & Non-Exchangeable Scenarios
We reject return/exchange requests under the following circumstances:
3.1 Custom engraved, personalized designed, size customized jewelry without factory production defects.
3.2 Products damaged by customer improper use, collision, chemical erosion, lost original packaging and accessories.
3.3 Goods purchased from third-party resellers, not directly ordered via our official website.
3.4 Final sale clearance items, limited edition promotional special-price products without manufacturing defects.
3.5 Return application submitted exceeding the 14-day receiving window.
3.6 Jewelry with minor natural texture differences of metal material (normal craft texture, not production flaws).
4. Return & Exchange Operation Process
4.1 Submit application: Contact official customer service via website chat/email within the valid period, provide order number, product photos (full view + defect/wear proof if applicable), and state return/exchange reason.
4.2 Pre-approval confirmation: Our customer service team reviews your application within 3 working days and send a pre-approved return shipping address with operation guidelines. Unauthorized direct return without pre-approval will be rejected.
4.3 Send back goods: Pack items with full original accessories, use traceable logistics delivery, keep the shipping tracking number, and send the tracking slip to customer service after dispatch.
4.4 Inspection & Processing: Our warehouse inspection team will examine returned goods within 5 working days after receiving the parcel.
Pass inspection: Process exchange shipment or full refund as requested.
Fail inspection: Notify you of rejection reasons and arrange original goods return at customer’s shipping cost.
5. Fee Rules for Returns & Exchanges
5.1 Quality Defect Caused by Factory: Our brand bears two-way shipping fees, full refund or free exchange of identical new jewelry.
5.2 Customer Personal Reason Returns (dislike style, wrong size, mismatched outfit): Customer covers outgoing return shipping cost. Original order shipping fees are non-refundable.
5.3 Partial Depreciation Deduction: Missing original boxes, certificates, tags will deduct fixed depreciation fees based on product value; worn/damaged items will have depreciation proportionally deducted or be rejected for refund.
5.4 Refund Time: Approved refunds will be returned to your original payment account within 7–15 working days after warehouse inspection passes, subject to payment platform processing delays.
6. Warranty for Defective Goods
All finished jewelry carries a 12-month manufacturer warranty for factory defects (metal cracking, plating peeling, loose inlay stones from production errors). The warranty does not cover wear damage, collision damage, or chemical oxidation from improper wearing. Within the warranty period, we provide free repair or replacement for confirmed factory defects.